2026-09-06官方声明support
Ticket response guarantee
Unmanaged customer support tickets are guaranteed a reply within 72 hours under current ToS
This is a reply-time guarantee, not a resolution-time SLA证据来源 ↗DMIT · Tokyo, Japan
Unmanaged customer support tickets are guaranteed a reply within 72 hours under current ToS
This is a reply-time guarantee, not a resolution-time SLA证据来源 ↗Most DMIT services are unmanaged; customer is expected to operate Linux systems independently
证据来源 ↗Up to 1.4 Tbps
Current Tokyo Tier 1 network description证据来源 ↗Tier 1 Network
Global/APAC routing without special China optimization证据来源 ↗