2026-09-06官方声明support
Ticket response guarantee
Unmanaged customer support tickets are guaranteed a reply within 72 hours under current ToS
This is a reply-time guarantee, not a resolution-time SLA证据来源 ↗DMIT · Hong Kong
Unmanaged customer support tickets are guaranteed a reply within 72 hours under current ToS
This is a reply-time guarantee, not a resolution-time SLA证据来源 ↗Most DMIT services are unmanaged; customer is expected to operate Linux systems independently
证据来源 ↗约 15ms(香港至深圳)
实际延迟随网络、路由和时间变化证据来源 ↗CN2 GIA (AS23764)
Premium Network 官方声明证据来源 ↗