2026-09-06官方声明support
Ticket response guarantee
Unmanaged customer support tickets are guaranteed a reply within 72 hours under current ToS
This is a reply-time guarantee, not a resolution-time SLA证据来源 ↗DMIT · Los Angeles, US · KVM
Unmanaged customer support tickets are guaranteed a reply within 72 hours under current ToS
This is a reply-time guarantee, not a resolution-time SLA证据来源 ↗Most DMIT services are unmanaged; customer is expected to operate Linux systems independently
证据来源 ↗Other Chinese eyeball ISPs / reasonable-effort
Better residential China reach than plain Tier1, without Premium guarantee证据来源 ↗CMIN2 / reasonable-effort
Official Eyeball Network wording; not a premium route guarantee证据来源 ↗Eyeball Network
Tier 1 transit + reasonable-effort China routing证据来源 ↗