2026-09-06官方声明support
Ticket response guarantee
Unmanaged customer support tickets are guaranteed a reply within 72 hours under current ToS
This is a reply-time guarantee, not a resolution-time SLA证据来源 ↗DMIT · Los Angeles, US · KVM
Unmanaged customer support tickets are guaranteed a reply within 72 hours under current ToS
This is a reply-time guarantee, not a resolution-time SLA证据来源 ↗Most DMIT services are unmanaged; customer is expected to operate Linux systems independently
证据来源 ↗No specific China-routing enhancements
Current LAX Tier 1 description证据来源 ↗Tier 1 Network
Asia-Pacific/Americas global routing; no specific China-routing enhancement证据来源 ↗