Ocent · Singapore
Provider-caused outage is compensated at 1:2 service-time ratio; outages due datacenter routing/power, force majeure and listed external causes are excluded
Compensation issued 3-5 days after recovery for valid running products证据来源 ↗Paid IPv4 replacement costs CNY 30; if replacement IP remains blocked, customer can request one manual free replacement within 24h
Special-period pricing can change; customer-caused blocking may incur IP loss cost证据来源 ↗Hosting products do not include a data-safety guarantee; RAID10+BBU does not create liability for customer data value
Provider may compensate service time rather than data value证据来源 ↗7-day refund guarantee subject to exclusions including >10GB total traffic, IP blocked by GFW/country/region, promotions/coupons, presale active state, abuse and repeated-refund patterns
Refund processing fee follows product-page statement证据来源 ↗Private DNS 解锁（如 Netflix）
仅代表官方当前声明证据来源 ↗