2026-09-06官方声明refund
Refund window
Only first order of the same product type is eligible; requests after 48 hours are generally refused; heavy use above 2% allocation or 20GB, whichever is smaller, is ineligible
Crypto-settlement refunds use USDT-TRC20/account balance; special products can explicitly exclude refund证据来源 ↗2026-09-06官方声明backup
Data responsibility
Provider assumes no data responsibility for normal VPS products unless explicitly stated; customer must protect its own data
证据来源 ↗2026-09-06官方声明sla
Availability
95% monthly availability commitment for normal products unless product explicitly excludes the guarantee
Special TW E5 HINET LXC IPv6 product explicitly opts out证据来源 ↗2026-09-06官方声明support
Management model
Unmanaged unless product explicitly says otherwise
证据来源 ↗2026-09-06官方声明security
DDoS protection
OVH infrastructure/network with Tb-level DDoS protection
证据来源 ↗