Default SLA precision
Base ToS says an SLA is provided but publishes no numerical default uptime value; additional SLA can be arranged
Do not infer a numeric uptime SLA证据来源 ↗VPS.Town · Hong Kong
Base ToS says an SLA is provided but publishes no numerical default uptime value; additional SLA can be arranged
Do not infer a numeric uptime SLA证据来源 ↗If CPU stays above 95% for 60 consecutive minutes, performance is limited to 70% for 60 minutes
证据来源 ↗10 Gbps DDoS protection; attacks above threshold trigger 10-minute blackhole
FAQ last updated 2025-03-11; retained as current published service-policy evidence证据来源 ↗Exceeding monthly data-transfer allowance throttles service to 5 Mbps until next month/billing reset
证据来源 ↗Customer maintains data safety; complete recovery after data loss is not guaranteed
Daily backup service is outside base agreement and requires a separate written service agreement证据来源 ↗Non-monthly products can request original-method refund within 30 days; calculated by usage period with 5% processing deduction
Refund below USD 5 and some GeoIP-related refunds can be balance-only证据来源 ↗Monthly products can request original-method refund within 7 days; calculated by usage period with 10% processing deduction
Current ToS v3.1.0 supersedes older simplified FAQ证据来源 ↗100% full refund within 24 hours of purchase
Current ToS v3.1.0; network-resource usage generally must not exceed 20% allocation and other exclusions apply证据来源 ↗