Support response targets
Urgent <2h, High <6h, Medium <12h, Low <24h on business days
Published expected response times; may be longer on holidays证据来源 ↗GoMami · Los Angeles, US · KVM
Urgent <2h, High <6h, Medium <12h, Low <24h on business days
Published expected response times; may be longer on holidays证据来源 ↗Automatic deployment typically completes within a few minutes after successful payment
证据来源 ↗First-time newly purchased instance can request full refund within 24 hours; renewals and older orders are non-refundable
One time per user; abuse/ToS/DDoS blackhole and used balance exclusions apply证据来源 ↗Monthly traffic quota counts outbound traffic only; inbound traffic is not metered
Additional traffic packs can be purchased证据来源 ↗Service suspended on due date with no grace period; terminated 5 days overdue; overdue invoice cancelled on day 6
Data may be unrecoverable after termination证据来源 ↗Prepaid billing; monthly/quarterly/semi-annual/annual cycles supported
Longer cycles generally receive discounts证据来源 ↗HKG <30ms, JPN <50ms, SIN <70ms typical reference values
Actual latency varies by local ISP and network conditions证据来源 ↗RESTful API available for account/server management
证据来源 ↗Best-effort DDoS protection included by default; optional advanced scrubbing up to 600 Gbps
证据来源 ↗Triple-network direct: China Telecom CN2, China Unicom AS9929, China Mobile CMI with smart return-route selection
Current docs describe network platform across HKG/JPN/SIN; actual BGP announcements can change证据来源 ↗IP change / traffic / push tools exposed in current store
current GoMami store header证据来源 ↗China Mainland Optimized Pro
official current GoMami store wording; no specific CN2/9929/CMIN2 assumed unless separately evidenced证据来源 ↗