2026-09-06官方声明support
Critical response target
15-minute target response for critical service-unavailable issues
Target response, not service-credit SLA证据来源 ↗ServerPoint · 6 global datacenters · KVM
15-minute target response for critical service-unavailable issues
Target response, not service-credit SLA证据来源 ↗Customer is solely responsible for maintaining backups
证据来源 ↗Individual virtual-server hardware, OS and application failures are not covered by uptime credits
证据来源 ↗99.9% network uptime guarantee
Applies to network infrastructure; not individual VPS/server failures证据来源 ↗